Receiver Error Codes
Quick troubleshooting guide for common receiver errors.
Error 002
Signal loss — Check all cable connections from wall to receiver
Error 015
Smart card error — Remove and reinsert smart card, then restart receiver
Error 100
Receiver not activated — Call RHTV support at 1-866-937-4001
Error 121
Access card issue — Remove card, wait 10 seconds, reinsert
Error 301
Searching for signal — Check satellite dish alignment and cable connections
Error 721
Channel not authorized — Contact RHTV to verify programming package
If you continue to experience issues, please contact our 24/7 support line:
1-866-937-4001